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0151 263 0660
qualityfires@hotmail.co.uk
Mon - Wed: 9.00 - 17.30
Thurs: 9.00 - 19.30
Fri - Sat: 9.00 - 17:30
Sun: 11.00 - 16.00
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UK Mainland
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Refund Policy

1. Full refund of the cost of the goods is wholly conditional upon the terms and conditions being met and the refund authorised only after a full inspection of the goods by the relevant department. 
 
2. The following refund policy applies:
 
(a) Within 14 days of receiving your product(s) The goods are returned as new and unused, in the original box and packaging, including all accessories and are in a re-sell-able condition, you will be refunded the full invoice price less any delivery charges within 30 days of our receiving your notification. Special order items will incur a 25% re-stocking charge;
 
(b) If goods are returned in a condition, which prevents them from being resold as new, we are unable to accept the return. You will not be refunded and the goods will be returned to you and the cost of delivery charged to your account.